COVID-19 Information

Request an Appointment

At this time, we ask that customers schedule an appointment at your local BOS branch. For an appointment with less than 24 hours notice, please call 217-529-5555 or 877-698-3278.

Please remember: Email is not a secure form of communication. When sending email to BOS, do not include any account or personal information.

Thank you

Your Appointment Request has been submitted, you will be contacted within 24 hours.

Lobby Updates


BOS lobbies are currently open, with no limits on capacity. According to CDC guidelines, individuals who have not received the COVID-19 vaccine are required to wear masks in all BOS facilities.

We are happy to wear masks while waiting on you if you would feel more comfortable. Just ask. If you feel sick, kindly stay home.


Temporary Hours

BOS has temporarily shortened our operating hours.


Lobby Hours:

  • Monday-Friday, 8:30am to 5:00pm
  • Saturday, 8:30am to 12:00pm


    Drive Up Hours:

  • Monday-Friday, 8:00am to 5:30pm
  • Saturday, 8:00am to 12:00pm
  • Fraud Awareness


    At this time of uncertainty, we feel it is also important to remind our customers to be vigilant and avoid scams tied to COVID-19 fears. Do not provide personal or account information to unknown sources over the phone, email or text message. The Federal Trade Commission is providing updated information regarding these scams at www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing.

    BOS is here for you!


    While COVID-19 has required us to modify our regular operations, we remain committed to serving our customers and our communities. We would like to share some important information with you.

    Customer Assistance
    While our branch operations are modified, our staff is available to you by phone or email. We encourage customers who are currently experiencing financial uncertainty to reach out to us for assistance. We are following updates on a variety of programs including federal government assistance for small business, mortgage loans and more. Please contact your local branch or call 877-698-3278 if we can help answer any questions.
    BOS COVID-19 Payment Assistance Guide
    Advice from the Consumer Financial Protection Bureau on protecting yourself financially from the impact of coronavirus.

    Always Available
    Online Banking – Our eBanking and eBusiness services are available 24 hours a day. Our easy to use service allows you to check balances, transfer funds and pay bills. To enroll or for more information, visit www.bankwithbos.com/online-banking/.

    Mobile Banking – Our mobile banking app offers the same services from your mobile phone. If you have not downloaded our app, links are available at www.bankwithbos.com/online-banking or search BOS Mobile Banking in the Apple App Store or Google Play Store.

    Mobile Deposit – Our mobile banking app also offers the convenience of depositing a check using the camera on your mobile phone.

    Online Mortgage Center - To apply for a mortgage or refinance, visit our online mortgage center at https://www.mortgagewithbos.com/.

    ATM Locations - You can find the nearest ATM on our website at https://www.bankwithbos.com/find-us/.

    Thank you for Banking with BOS
    We are grateful for your understanding and patience as we navigate these uncertain times. We, like you, anticipate the days when we can resume normal operations. In the meantime, please know that we appreciate all our customers and look forward to the day we can once again tell you in person.